
VASCO Design LLC
The problem
Sample plan for VASCO Design LLC, a business Carlos works with. The planned job is an agent on new inquiries and open quotes. A person approves every customer send.
The workflow
- 1An inquiry arrives by web form, email, or text.
- 2The agent drafts a first reply and a time to talk. A person approves it before it sends.
- 3For quotes already sent, the agent tracks status in the tools the team already uses. It queues the next follow-up for approval on the team's schedule.
- 4Written limits decide what the agent may do and what waits for a person.
What stays human
- Approving anything sent to a customer
- The numbers and scope in any quote
- Deciding which leads to pursue
- Any promise about dates
What we will measure
- Time from inquiry to first approved reply
- Share of sent quotes that got a follow-up
- How often a person edited or overruled the agent
- Staff hours spent on first replies and chasing
